Contact
Customer Service (Phone Support)
Weekdays 7:30am – 4:30pm
Community Centre
60 Kuran Street, Chermside
Weekdays 8am – 4pm
Choosing the right Home Care Package provider can make a big difference to your daily life. Whether you’ve been with your current provider for 6 months or 6 years, you have the right to switch at anytime, for any reason.
There are many reasons why someone might decide to switch their Home Care Package provider, such as:
Whatever your reason, Burnie Brae offers a personalised, seamless transition to a provider who truly listens and adapts to your unique needs.
Not yet receiving a Home Care Package? We can help you understand the process and apply through My Aged Care.
You can still receive services from your preferred support worker, even if you change providers. With a brokerage arrangement, we’ll work with you to keep that familiar support in place. Or, if you're ready for something new, we can help you find someone who truly fits your needs and personality.
Your funds transfer with you to Burnie Brae and will be applied towards your agreed care plan. We help you maximise your budget to get the most out of your package.
Exit fees are no longer permitted. You may have some outstanding charges to settle, but we’ll help you understand these clearly before making any changes.
No - once your start date with Burnie Brae is confirmed, we’ll work with you to ensure a smooth handover so you don’t go without support.
Our packages include a wide range of supports such as personal care, daily tasks assistance, allied health services, transport, social activities, and wellness programs tailored to your needs. Learn more.
At Burnie Brae, we’re dedicated to delivering care that truly focuses on what matters most to you.
Receive personalised care throughout your care journey with our low caseloads and the ongoing support of dedicated Burnie Brae Care Partners.
Our pricing structure is below government caps, with fees lower than many other providers, which means you can stretch your Home Care Package budget further to access a variety of services.
Our allied health team and exercise clinic offer wellness programs including fall prevention, chronic disease and pain management, and much more.
Review your current agreement – check for any outstanding fees or notice periods
Contact Burnie Brae – our friendly care team will explain your options and what to expect.
Notify My Aged Care – we’ll help you request a new referral code
Confirm your exit date with your current provider
Start services with Burnie Brae – we’ll create a care plan and start support without delay
From contacting My Aged Care to arranging referral codes and handling paperwork, our friendly team will make sure everything’s clear and comfortable before you commit.
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© Burnie Brae Ltd. | ABN: 39 206 062 402 | ACN: 609 476 637
Burnie Brae Ltd. | ABN: 39 206 062 402 | ACN: 609 476 637
