Considering a Change in Your Home Care Package Provider?

Make the Switch to Burnie Brae – Support That Truly Fits You.

Choosing the right Home Care Package provider can make a big difference to your daily life. Whether you’ve been with your current provider for 6 months or 6 years, you have the right to switch at anytime, for any reason.

You might be thinking about changing providers because:

• Your current provider doesn’t understand your needs or goals

• You're not getting the value or support you expected

• You want more flexibility or better communication

• You’ve heard great things about Burnie Brae!

Whatever the reason, you’re not alone and we’re here to help make it simple.

Not receiving a Home Care Package yet? We can help you understand the process and apply through My Aged Care.

Common Concerns about Changing Home Care Providers

What about my support worker?
You can still receive services from your preferred support worker, even if you change providers. With a brokerage arrangement, we’ll work with you to keep that familiar support in place. Or, if you're ready for something new, we can help you find someone who truly fits your needs and personality.

What happens to my unspent funds?
Your funds come with you! These funds transfer to Burnie Brae and can be used to support your care needs and Care Plan goals. We’ll help you make the most of them.

Will I be charged for leaving?
The great news is: Exit Fees are no longer allowed.
There might be some outstanding charges to check first, but with your consent, we can help you understand and manage these before you switch.

Will there be a gap in services when I change providers?
No - once your start date with Burnie Brae is confirmed, we’ll work with you to ensure a smooth handover so you don’t go without support.

Why Choose Burnie Brae for your Aged Care?

At Burnie Brae, we put you at the centre of your care. Here's what makes us different:

• Personalised Support: Your care plan is tailored to your goals, interests, and preferences.

• Trusted Team: Our friendly, experienced team takes time to listen, explain your options and support you through every step.

• Choice & Flexibility: Whether you want to keep your current support worker or explore new options, we’ll make it work for you.

• Local & Community-Focused: As a not-for-profit based right here in your community, we genuinely care about your wellbeing.

• No Hidden Fees: Transparent pricing with no exit fees and no surprises.

With Burnie Brae, you're not just a number - you’re part of a supportive community.

How to Switch to Burnie Brae

1. Review your current agreement – check for any outstanding fees or notice periods

2. Call Burnie Brae – we’ll explain your options and what to expect

3. Notify My Aged Care – we’ll help you request a new referral code

4. Confirm your exit date with your current provider

5. Start services with Burnie Brae – we’ll create a care plan and start support without delay

We're Here to Guide You Every Step of the Way

From contacting My Aged Care to arranging referral codes and handling paperwork, our friendly team will make sure everything’s clear and comfortable before you commit.

Get in touch to chat with our experts about switching providers or to get your questions answered - no pressure, just support.