Your feedback helps Burnie Brae improve and ensures we’re meeting the needs of our community.

If you have any suggestions for improving our programs, compliments for our amazing team or concerns you'd like us to address, we want to hear from you!

You can choose to stay anonymous or request that your feedback not be shared - your voice will still help us make Burnie Brae better for everyone.

Other ways to share your feedback:

• Call our customer service team on (07) 3624 2121
• Complete a printable form (or pick one up at our Community Centre at 60 Kuran Street, Chermside) and return it to Reception.
• Leave us a Google Review - if you’ve enjoyed your visit or service, a few kind words help others discover Burnie Brae and make it easier for people to find us online.

Independent Support & Complaints Contacts

While we encourage you to raise any concerns with Burnie Brae directly for prompt action, you also have the option to reach out to these independent agencies:

• Complaints Commissioner at Aged Care Quality and Safety Commission | 1800 951 822
• Aged and Disability Advocacy Australia | 07 3637 6000 or 1800 818 338
• Older Persons Advocacy Network | 1800 700 600
• NDIS Quality and Safeguards Commission | 1800 035 544
• Queensland Government | 13 74 68
• Queensland Human Rights Commission | 1300 130 670
• Office of the Australian Information Commission | 1300 363 922 - [email protected]

Need an interpreter? Contact TIS National at 131 450 for free language support.

Our Commitment to You

We are committed to listening and improving.

• Our Compliments and Complaints Management Policy explains how to share feedback, make a complaint or give a compliment and how we will respond.
• Our Whistleblower Policy outlines how to safely report concerns about wrongdoing, and how we protect and support people who speak up.

Both policies are available in Easy Read format to ensure information is clear, simple and accessible to everyone.

Your Feedback Matters

We follow best practice in managing feedback by responding promptly, supporting transparency, and continuously improving our services. We are always learning - through your feedback and through improvements guided by our Consumer Advisory Committee.

Together, we make Burnie Brae better for everyone. Thank you for sharing your feedback.