Contact
Customer Service (Phone Support)
Weekdays 7:30am – 4:30pm
Community Centre
60 Kuran Street, Chermside
Weekdays 8am – 4pm
Need to pick up groceries, attend a medical appointment or catch up with family and friends? Our affordable and accessible transport options are designed to keep you independent and on the move.
Personalised, Door-to-Door Transport
At Burnie Brae, we’re committed to helping you stay connected to your community and live life to the fullest. Our transport services are tailored to meet your individual needs, offering you the flexibility and comfort to travel with ease.
We offer home pick-ups and drop-offs, giving you the flexibility to travel when it suits you. If you need a quick pick-up, we can usually arrange it within an hour. For appointments outside our regular hours, we can arrange transport with taxis at the standard rate.
Our fees are based on the distance traveled, with a standard fee for regular shopping trips. If you're eligible for government funding through the Commonwealth Home Support Program (CHSP) or Support at Home (previously known as Home Care Packages), you could qualify for reduced fees.
Transport for all mobility levels with vehicles designed for comfort and safety. Our wheelchair-accessible vans and buses are equipped with hoists, and our drivers are trained to assist with mobility aids like wheelchairs and walkers, ensuring a smooth and comfortable journey.
Your safety and comfort are our top priorities. All our drivers are trained professionals who treat you with respect, and our vehicles are regularly maintained and insured. We also follow all safety protocols to ensure your journey is as safe as it is comfortable.
Need to grab some groceries or pick up a gift for a loved one? We can pick you up from your door, give you time to shop and then drop you back home.
Take the stress out of your day, whether you're heading to an important health appointment or just taking time for some self-care.
We can help you get to:
Get out and about, connect with your community and have some fun! Let us take you to your destination, hassle-free.
FAQs
Burnie Brae Transport covers a wide range of areas throughout North Brisbane, Brisbane City and surrounding areas. If you're outside of our catchment area, don’t worry! We can still help. Just give us a call and we’ll provide a quote for transport to your location.
Brisbane Northside & Surrounds
Brisbane City
To arrange your transport, simply give us a call at 3624 2121 between 7am and 5pm on weekdays. If your appointment falls outside these hours, we can help arrange alternative taxi transportation at the standard contribution rate.
Need a home pickup? We can arrange that too, just request it and we'll aim to be there within 1-1.5 hours prior to your appointment. Please make sure you have a mobile phone handy.
Home on request pickups available for hospital/specialist appointments only, with a potential wait time of up to an hour.
You can also book your transport months in advance, so feel free to plan ahead and secure your ride whenever you need it!
A small, per-trip fee is charged to cover maintenance costs, based on the distance travelled. For clients who regularly visit their nearest shopping centre, a flat fee of $8 is applied. For more details, feel free to contact our team. Funding is available through My Aged Care.
Yes, you may be eligible for subsidised transport through the Commonwealth Home Support Program or Support at Home (previously known as Home Care Packages). To qualify, you must meet certain criteria. First, register with My Aged Care by visiting myagedcare.gov.au or by calling 1800 200 422.
We’re here to make sure you get the support you need. For those with limited mobility, we offer versatile sedans that are easier to access, as well as vans and buses with steps for added convenience.
If you use a wheelchair, our vehicles are equipped with hoists to ensure safe and comfortable boarding. If you have any specific mobility requirements, just let us know and we’ll work with you to arrange the most suitable transport option for your needs.
As we often pick up multiple clients along a set route, pickups usually happen 1 to 1.5 hours before your appointment, rather than immediately prior to it.
You’ll receive a reminder text message the day before your scheduled trip, provided we have your mobile number.
Unfortunately, our drivers are unable to wait during your appointment, errands, shopping trips, ATM visits, prescription pickups, or other similar activities. This is because we operate a scheduled route that often involves picking up multiple clients.
To ensure a smooth and timely service for everyone, please plan your appointments and errands accordingly, allowing enough time for travel to and from your destination. We appreciate your understanding and cooperation!
If you need to cancel, please let our team know as soon as possible. To avoid a late fee, we ask that you book your trip by 11am the day before.
Cancellations made within 24 hours of your scheduled pickup may incur a cancellation fee.
Tim, the Burnie Brae driver, is most considerate and helpful. He always made sure I was safe and sound inside my house, especially when my carer (wife) was faraway in Morocco. He is a family man and I appreciate the work he does for me and the other older folk." -
Neville, Support at Home Client
I have been using transport for 11 years and they are the most reliable, safe, friendly and caring drivers and volunteers…taking me to appointments and Day Respite. They have become my family.
Lesley, Support at Home Client
I've been using Burnie Brae transport services for many years to get to appointments, grocery shopping and Day Respite. It's a reliable service and I wouldn’t be able to get anywhere without it, I use it up to 5 times a week.
Dianne, Support at Home Client
Transport Driver, Nick always provides good conversation and has a demeanor should you feel unwell he makes you feel better!
Susan
Rod (Burnie Brae Driver) is the nicest, kindest person I have met in years possibly my whole life. He helped me and made sure I was safe in my home before he left. There are so few people like him left around and I just wanted to make sure he was recognized for his amazing service.
Claire, Support at Home Client
I get Burnie Brae transport to and from the gym because it’s physically impossible for me to get there otherwise
Charles
Receive our latest
news & updates
© Burnie Brae Ltd. | ABN: 39 206 062 402 | ACN: 609 476 637
Burnie Brae Ltd. | ABN: 39 206 062 402 | ACN: 609 476 637
