Your funding classification is determined by an independent assessment through My Aged Care and reflects the classification of support needed to help you live safely at home:

• Level 1 - Basic support: occasional help with tasks like housework or meal prep.
• Level 2 - Low-level support: regular assistance such as personal care and transport.
• Level 3 - Moderate support: more frequent care, including equipment and personal care.
• Level 4 - Mid-level support: high frequency personal and household support
• Level 5 - High support: daily support and clinical coordination.
• Level 6 - Very high support: comprehensive medical and personal care at home.
• Level 7 - Intensive support: intensive daily care across multiple needs.
• Level 8 - Highest support: daily care and comprehensive clinical services, including palliative care.

Burnie Brae offers in-home services all across Brisbane, making it easy for our clients to access the care they need.

• North Brisbane: Aspley, Bald Hills, Boondall, Bracken Ridge, Carseldine, Chermside, Everton Park, Geebung Kedron, Fitzgibbon, Nudgee, Nundah, Stafford, Sandgate, Taigum, Wavell Heights, Zillmere and more.

• Moreton Bay Region: Our services now extend to Albany Creek, Arana Hills, Caboolture, Clontarf, Burpengary, Deception Bay, Griffin, Kallangur, Kippa-Ring, Margate, Mango Hill, Morayfield, Murrumba Downs, Newport, North Lakes, Redcliffe, Rothwell, Scarborough, Woody Point and more.

If you're unsure whether your suburb is covered, please contact us.

The majority of your care will continue to be funded by the government, however if you were approved for home care after 12 September 2024, under the new Support at Home program, you may now be asked to make a co-contribution towards the cost of your care, depending on your financial circumstances.

Your contribution is determined by Services Australia based on your individual financial circumstances.

The fees for Support at Home can vary based on several factors, including the level of care needed, the specific services provided, your chosen provider and financial situation.

As a non-profit organisation, we strive to optimise your Support at Home budget while ensuring you receive quality support. For more information, please download our current Fee Schedule.

*Fees correct as of 1 September 2025. Figures based on three other medium-large size providers in Brisbane North and Moreton Bay.

If you're waiting for your funding allocation, now’s the time to research providers! Use My Aged Care, ask for recommendations, and explore which providers best fit your needs.

Things to consider:
☐ Do their values align with yours?
☐ What’s their approach to Support at Home care?
☐ What support does the Care Partner offer?
☐ What services are available (direct or outsourced)?
☐ Are the hourly rates and package costs reasonable?

Make a comparison to help you choose.
Need more info? Call us at (07) 3624 2121 or send an enquiry.

You've received your allocation letter, now it’s time to choose a provider that’s right for you!

Our team is here to help you every step of the way - whether you have questions, need some advice or want to sit down and chat about what care you need. We’ll work with you to assess your needs, go over your budget and figure out the services that’ll work best for you.

Once everything’s sorted, your care team will be all set to go, including support workers, allied health professionals, your Care Partner and anyone else needed to support your journey.