New Implementation Date
The Australian Government has delayed the rollout of the new Aged Care Act and Support at Home program.
Original start date: 1 July 2025
New start date: 1 November 2025
This delay allows more time to finalise systems and ensure a smoother transition, following sector feedback.
Why These Changes Are Happening
The Royal Commission into Aged Care (2018–2021) revealed major issues with the current aged care system.
In response, the government is adopting 126 of the 148 recommendations, focusing on:
Quality of care
Safety
Respect and dignity for older Australians
Most reforms will roll out between 2025 and 2027. Read the full announcement on the Department of Health and Aged Care website.
Free information session to discuss the upcoming aged care reforms with Burnie Brae's Head of Care Services, Aynsley Johnson. Book here.
New Aged Care Act
A new Aged Care Act will replace the existing legislation, putting older Australians at the centre of care from 1 November 2025. Ensuring your rights, dignity and voice are protected.
Key rights:
To be treated with respect and independence
To have your privacy protected
To receive safe, high-quality care
To speak up without fear of punishment
Strengthened Quality Standards
Quality Standards are the rules that aged care providers must follow from 1 November 2025. These are being updated to make them:
Easier to understand
More focused on your needs
Aligned with the new Aged Care Act
The goal is to ensure you feel safe, supported and heard - no matter who is providing your care.
Whistleblower Protections
If someone witnesses unsafe or poor-quality care and reports it, they’ll be protected. New laws (effective from 1 Nov 2025) aim to reduce the fear of retaliation, improve confidentiality and offer multiple ways to report concerns
Supported Decision-Making
You can now formally nominate one or more people to support you in making decisions about your care and services from 1 November 2025. These supporters:
Help you understand your options
Respect your choices
Promote your wellbeing
Note: This is different from a Power of Attorney.
A Better Complaints Process
A new independent Complaints Commissioner will oversee how complaints are managed across the aged care system - making the process clearer, more transparent and fairer for everyone.
The Support at Home program will simplify and improve how in-home aged care is delivered and funded. This will replace the current Home Care Package program from 1 November 2025, and eventually the Commonwealth Home Support Programme.
What’s changing?
Up to $77,000 annually available depending on your needs
From 1 November 2025, all new clients will undergo income testing.
Pensioners will pay less
Self-funded retirees may contribute more (from 5% to 80%)
Privately Funded Home Care
You can also opt for privately funded care if preferred, which offers:
Greater choice and flexibility
More control over services
Faster access (no waitlists)
No income testing required
What’s Covered Under Support at Home?
Government funding can go towards:
In-home care services
Assistive technology (e.g. mobility aids)
Home modifications
End-of-life and restorative care
Package management fees now included in provider pricing
Care management fees capped at 10% of your budget
Clearer guidelines on what’s included and excluded
Frequently Asked Questions
If you have questions or concerns, you can contact:
Older Persons Advocacy Network: 1800 700 600
My Aged Care: 1800 200 422
Contact Burnie Brae or speak with your aged care provider.
© Burnie Brae Ltd. | ABN: 39 206 062 402 | ACN: 609 476 637
Burnie Brae Ltd. | ABN: 39 206 062 402 | ACN: 609 476 637