The 2024–25 Annual Report highlights a year of progress and transformation for Burnie Brae as we continued to strengthen our services, improve member experience, and prepare for major sector reforms. The report outlines key achievements across health, community and in-home services, financial performance, and our ongoing commitment to quality, safety and innovation. It also reflects our focus on future readiness as we position Burnie Brae to meet growing community needs in a rapidly changing aged-care environment.

This year, Burnie Brae has focused on growth, innovation and community wellbeing. We upgraded our digital systems, expanded home care, aged care and allied health services, and strengthened partnerships across Brisbane North and Caboolture. Through our social programs, wellness activities and dedicated staff, we continue to enhance the lives of seniors and the broader community.

It was a proud moment this year when our organisation won the 2022 Leading Aged Services Australia Excellence in Aged Care Services Award. This prestigious award is not only just recognition of the unique model of community-focused care that is Burnie Brae, but more importantly acknowledgement of the dedication of our amazing and incredible workforce.

Global and local events continued to shape 2021–2022 and were certainly a significant theme for Burnie Brae. The COVID-19 pandemic continued to create challenge and the February 2022 floods had a significant material impact. Amidst these challenges, we experienced a positive transition as we welcomed our new Chief Executive Officer, Andrew Watson.

Despite the challenges posed by COVID-19, our proactive planning and hard work positioned us well to face ongoing difficulties. We gained valuable insights into the impact of lockdown on our members and adapted by enhancing our understanding, resilience and innovative problem-solving.