Home Care Packages have officially transitioned to the new Support at Home program, designed to make in-home care simpler, more flexible and better tailored to your needs.

Home Care Packages: Tailored Support for Higher Care Needs

A Home Care Package (HCP) is a government-funded program in Australia designed for individuals who require a higher level of care. It helps older individuals with daily living activities, allowing them to stay in the comfort of their own homes.

Home Care Packages offer a variety of services, including personal care, domestic assistance, allied health services, social support, transport, respite and home maintenance.

The funding for a Home Care Package depends on your care level and specific needs. A Care Partner will work with you to create a personalised care plan, manage the package, and ensure the services align with your preferences and goals.

If You Need Lower-Level Support:

If you only need 1-2 services or entry-level support, the Commonwealth Home Support Programme (CHSP) could be a better fit. CHSP is also a government-funded program, designed for individuals who require lower-level assistance, such as personal care, allied health or transport. It’s ideal for those who don’t need the comprehensive support offered by a Home Care Package but still require some extra help.

Your guide to applying for a Home Care Package

Learn about the Home Care Package application process with our step-by-step guide. Discover how to apply, what to expect and how to get the support you need for tailored in-home care.

1. Apply for an assessment through My Aged Care
   
   Start the process by applying for an assessment with ACAT (Aged Care Assessment Team). This can be done online via My Aged Care or by calling 1800 200 422 (weekdays 8am - 8pm, Saturdays 10am - 2pm). You can enlist the help of a loved one to assist you through the application.
   
   
2. Complete an in-home assessment
   
   Once your application is submitted, your local ACAT assessor will arrange a free in-home assessment. During this visit, they will evaluate your daily living needs and discuss the types of care you might qualify for. For tips on preparation and what to expect, visit the website.
   
   
3. Receive your Home Care Package approval
   
   Upon approval, you will receive a letter detailing your allocated level of care and placement on the national waiting list. You will also be provided with a referral code for your Home Care Package to coordinate funding with your chosen care provider. Note that there's typically a waiting period before package allocation and government funding commence.
   
   
4. Receive your allocation letter
   
   Once your package becomes available, you will receive a confirmation letter containing all details. You will then have 56 days to select your care provider. If Burnie Brae is your preferred choice, simply reach out upon receipt of this letter to start your services as soon as possible. Contact with our team on call us at 3624 2121 or enquire online.
   
   
   
5. Create a care plan and start receiving your services
   
   Our dedicated Home Care Package team will schedule a meeting with you and your loved ones to discuss your priorities and review necessary paperwork. After reviewing the required paperwork, our team will match you with suitable support staff to help achieve your goals. We will maintain regular visits to accommodate any changes and adjust your Care Plan and Home Care Individual Budget as needed.
   
   If you have any inquiries or require assistance with the application process, our friendly team is here to help!