If you’ve been approved for a Home Care Package, congratulations - you’re one step closer to receiving the support you need to live well and independently at home.

Now comes an important decision: choosing the right provider to manage your care and services. With so many options out there, it can be hard to know where to start. The good news? A little planning and the right questions can help you feel confident about your choice.

Here’s what to consider when comparing Home Care Package providers:

Do Their Values Align with Yours?

Start by looking into the provider’s mission, values, and approach to care. Are they not-for-profit or private? Do they put people before profits? A provider’s values can often reflect the quality and style of the care they deliver.

How Personalised Is Their Care?

Ask how the provider creates Care Plans. Do they take time to understand your goals, preferences, and routines? A good provider will work with you to design care that suits your life — not just fit you into a service list.

What Support Will Your Care Partner Provide?

A dedicated Care Partner should be your go-to person - helping you navigate services, make adjustments and stay on track with your goals. Ask how accessible they are, what they help with and whether there are any limitations on their support.

What Services Are Offered (and Are Any Outsourced)?

Find out what services the provider offers directly and which ones are outsourced. Having services delivered by people from the same team often means better coordination and more personalised care.

How Transparent Are Their Fees?

Hourly rates, package management fees, care management fees - it’s a lot to take in. Look for providers that clearly explain their pricing structure and help you understand how your package budget will be used.

Do They Offer Flexibility and Choice?

Your needs may change over time. Make sure your provider can adjust your support easily and without added stress. Do they let you choose your care workers? Can you change your service times or types of support as needed?

What Do Other Clients Say?

Reading reviews or speaking with current clients can give you valuable insights into how the provider treats people. Look for testimonials or ask the provider if they can share feedback from others in your situation.

Why Choose Burnie Brae?

At Burnie Brae, we’ve been supporting older Australians for over 40 years, as a not-for-profit provide.

When you choose us, you get:

• A dedicated Care Partner who takes the time to get to know you

• Clear, transparent pricing with no hidden fees

• A wide range of in-house health, wellness, and social support services

• A flexible, personalised approach that puts you in control

We’re here to help you make the most of your Home Care Package - with care that’s respectful, reliable and always focused on what matters to you.