Once your Home Care Package has been allocated and you’ve chosen Burnie Brae as your provider, your first visit is all about you - your needs, preferences and how you'd like to receive care and support.

We’ll match you with your own dedicated Care Partner, who will meet with you face-to-face. This is our opportunity to get to know you - your lifestyle, your goals, and what matters most to you.

Creating Your Personalised Care Plan

During this visit, we’ll create a tailored Care Plan - a roadmap that guides the care and services you receive. Your plan will include:

• The type of support you need

• When and how you'd like to receive it

• Your preferred way to stay in touch

• Any specific routines, preferences or concerns

This is a collaborative process - your voice is central every step of the way. We listen closely so we can provide support that is respectful, flexible and truly aligned with your lifestyle.

At Burnie Brae, we’re not just delivering care - we’re building trusted relationships and working with you to help you live well, safely and independently at home.

If you have any questions, please get in touch with our friendly care team.