Protecting yourself from impersonation scams.
Scammers can sound convincing. Knowing what to look for can help keep you safe.

We’re sorry if you’ve recently received a phone call, email or message from someone pretending to be from Burnie Brae or another organisation you trust.

Scammers are becoming increasingly convincing. They may know your name, have some information about you or sound professional and friendly. They may even create a sense of urgency to make you act before you have time to think.

Remember: you are always allowed to stop and check.

Unsure about a call, email or message claiming to be from Burnie Brae? Call us directly (07) 3624 2121 to confirm whether the call was genuine

Take a Pause

If something doesn’t feel right, stop the conversation. You don’t have to be polite or keep the caller on the phone. You can simply say: “I’m not comfortable giving that information. I’ll contact the organisation directly to check.” Then hang up.

Always Verify

If someone contacts you claiming to be from Burnie Brae and you’re unsure, don’t use the phone number they give you. Instead, contact Burnie Brae using our official number: (07) 3624 2121 The same applies to your bank, government departments and other organisations. Find their official contact details yourself and make the call.

Warning signs to look out for:

Be cautious if someone:

• Calls unexpectedly and asks for personal or financial information

• Asks for your banking details, passwords, PINs or security codes

• Pressures you to make a payment or transfer money

• Tells you that something is urgent or that you must act immediately

• Asks you to click a link, download software or give them access to your computer

• Asks you to keep the conversation secret

• Becomes impatient or upset when you say you want to check first

Remember: STOP. CHECK. THEN ACT. Taking a few minutes to check could save you from losing money or sharing your personal information.

Keep these four things in mind:

• Be cautious.
• Never feel pressured.
• Trust your instincts.
• Always check before you act.

We Are Here to Help

If you’re not confident using technology or would like to learn more about staying safe online, you don’t have to figure it out alone.

Stay Safe Online

Burnie Brae regularly runs FREE Cyber Security Information Sessions at the Burnie Brae Centre, in partnership with the Office of Fair Trading. Learn how to spot common scams, recognise warning signs and protect yourself online.

Check our website for upcoming sessions or visit Burnie Brae Reception.

Technology Support

Our digital mentors also offer regular technology lessons at the Burnie Brae Centre, providing practical, hands-on help with your phone or tablet. Whether you have a specific question or simply want to feel more confident using your device, our friendly mentors are here to help.

Find out more: Visit our website or drop by Burnie Brae Reception.

Burnie Brae Centre - located at 60 Kuran Street, Chermside.

If you think you’ve been scammed:

Don’t be embarrassed. Scams can happen to anyone.

• Contact your bank immediately if you have shared banking details or lost money.

• Report the scam to Scamwatch - visit the website

• If your identity or personal information has been compromised, seek help as soon as possible.

• Let someone you trust know what has happened.

Most importantly, don’t be afraid to ask for help.