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Customer Service by Phone
Weekdays 7:30am – 4:30pm
Community Centre
60 Kuran Street, Chermside
Weekdays 8am – 4pm
Project Pantry
With the cost of everyday essentials continuing to rise, our program offers a simple and affordable way to access staple pantry items that support your weekly shop. It’s a practical service you can take advantage of to help keep your kitchen stocked and your budget working a little harder.
By providing a range of everyday food essentials, Project Pantry helps reduce the pressure on your regular grocery spending, giving you more flexibility for other household priorities. It’s an easy, no-fuss way to stay on top of the basics and make your budget go further.
Am I eligible for the program?
Project Pantry is available to community members who hold either a:
If you’re unsure about your eligibility, give us a call at 3624 2121 or email: [email protected].
What’s included in the food hamper?
Each grocery parcel contains a selection of non-perishable pantry staples designed to support everyday meals and household needs. Depending on availability, items may include pasta, rice, canned vegetables and soups, long-life milk, tea, sauces and sometimes personal hygiene products.
Please note: Due to limited storage space and supply, fresh and frozen items are not always available.
Donations are welcome - see below for more details.
How do I register to get involved?
Getting started is simple.
FAQs
Each grocery parcel is just $5.
Payments can be made:
This small fee helps us continue providing affordable support to the community. To ensure as many people as possible can benefit, parcels are limited to one per person, per month.
Once your Project Pantry registration is confirmed, you can collect your grocery parcel on the first Wednesday of each month between 9:30am and 11:30am from the Burnie Brae Hall at 60 Kuran Street, Chermside.
On arrival, please visit Reception first to pay ($5 per parcel, cash or card accepted) and receive your receipt. You’ll then present this to our volunteers at collection. Our friendly team will be there to make the process simple and welcoming.
We’ll send you a friendly reminder text before each collection day, so please ensure your contact details are kept up to date. If you can’t make your pick-up, please text 0432 088 126 at least one day in advance to cancel so we can reallocate your parcel.
To keep the program running smoothly for everyone, please note that missing more than two pick-ups without notice may result in your registration being cancelled. You’re welcome to re-register in the future if you still need access to the program.
We warmly welcome donations of non-perishable grocery and hygiene items, which help us continue providing affordable food parcels to community members who are doing it tough.
Cash donations are also greatly appreciated - just $5 can help us fill a grocery parcel.
You can donate:
In person at Burnie Brae Reception – 60 Kuran Street, Chermside (Weekdays 8am–4pm)
By phone: call 3624 2121
Donations can be made anonymously or you’re welcome to leave a message with your donation that we can share with our community.
Every contribution, big or small, helps support someone in our community. If you have a large quantity of donations, please get in touch so we can organise delivery or collection.
Thank you for your support!
If we are unable to assist you, here are some other local resources that may be able to help. Or search Ask Izzy for more options.
Please contact the resources, as they may be subject to availability, eligibility criteria and catchment areas.
Information current as of January 2025.
If you have any questions about the program, eligibility, or how to get started, please give us a call on 3624 2121 or email: [email protected].
Office Hours: Monday to Friday, 8:00am – 4:00pm
Our friendly team will be happy to guide you through the process
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© Burnie Brae Ltd. | ABN: 39 206 062 402 | ACN: 609 476 637
Burnie Brae Ltd. | ABN: 39 206 062 402 | ACN: 609 476 637
