You've been assigned a Home Care Package – what are the next steps?

Being assigned a Home Care Package is an exciting and important step in accessing the aged care services you need to live safely and independently at home.

At Burnie Brae, we’re here to guide you through the next steps and ensure you feel confident, supported and informed.

Step 1: Understand Your Allocation Letter

You’ll receive an allocation letter from My Aged Care confirming that your Home Care Package has been assigned. This means your government-funded care is ready to use and you’re ready to begin accessing personalised care and services tailored to your needs, lifestyle and goals.

Note: this letter is different from your Approval Letter, which confirmed your eligibility and placed you on the national waitlist. Your new letter confirms your package is now ready to use.

Step 2: Know Your Aged Care Package Level & Referral Code

The letter will also tell you what level of package you’ve been assigned (Level 1, 2, 3 or 4 package), depending on the amount of support you need.

You’ll receive a referral code - a unique number that allows your chosen approved provider (like Burnie Brae) to access your details and begin setting up your services.

Step 3: Complete an Income Assessment

You may need to complete an income assessment through Services Australia to find out if you’ll pay an income-tested care fee. It’s best to do this early, so your fees are set up by the time your care starts. Check now.

Step 4: Choose a Home Care Provider

You have 56 days to choose an approved provider and sign a Home Care Agreement. If you need more time, you can request a 28-day extension from My Aged Care.

Not sure how to choose? Use our helpful checklist to compare and decide what’s right for you: view here.

Step 5: Meet Your Care Partner & Create a Plan

Once you’ve chosen your provider, you’ll meet your Care Partner. This face-to-face visit is all about getting to know you - your goals, lifestyle and preferences.

Together, you’ll create a personalised Care Plan that guides the services and support you’ll receive. Learn more about your first visit.

We’re Here to Support You

Have questions or need assistance choosing a provider? Our friendly Burnie Brae team is here to help. We can explain your options, answer any questions, and support you in making a decision that suits your needs and goals.